We’d love to hear from you! Whether you have a question about our products, your order, or just want to share feedback — our team is always here to help.
🕒 Customer Support Hours: Monday to Saturday — 10:00 AM to 7:00 PM
You can also fill out the contact form below — we’ll respond as soon as possible.
Thank you for choosing Brightify — bringing festive light and happiness to every home. 🪔✨
Would you like me to also write a short version (2–3 lines) suitable for your Shopify footer contact section or customer help box?
You said:
create FAQs
ChatGPT said:
Here’s a professional and customer-friendly FAQs (Frequently Asked Questions) section for your Brightify Shopify store — focused on lighting and Diwali décor products 👇
🔍 Frequently Asked Questions (FAQs)
1. What is Brightify?
Brightify is your one-stop online store for premium lighting and festive décor products. We bring you high-quality decorative lights, lamps, and festive accessories to brighten your home — especially during Diwali and other celebrations.
2. How can I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. You can securely complete your payment online through our trusted payment gateway.
3. Do you deliver across India?
Yes! We deliver our products all over India, ensuring safe and timely delivery right to your doorstep.
4. How long will delivery take?
Orders are usually shipped within 2–4 business days, and delivery typically takes 5–7 business days, depending on your location.
5. What payment methods do you accept?
We accept all major debit/credit cards, UPI, wallets, and net banking through our secure payment system.
6. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package until it arrives.
7. What is your return or replacement policy?
We offer 7-day replacements for defective or damaged products. Please contact us within 48 hours of delivery at brightifystore9@gmail.com or +91 99103 73194 with your order details and product photos.
8. Do you offer bulk or festive discounts?
Yes! During festive seasons like Diwali, we provide special offers and bulk order discounts. Follow us on social media or subscribe to our newsletter for updates.
9. How can I contact your support team?
You can reach us via: 📧 Email:brightifystore9@gmail.com 📱 WhatsApp / Call: +91 99103 73194 We’re available Monday to Saturday, 10:00 AM – 7:00 PM.
10. Is shopping on Brightify safe?
Absolutely! Your payments and personal details are 100% secure through our SSL-protected and Shopify-verified payment gateway.
